Complaints and Claims - Flow Jac System

Reception of Complaint and/or Claim

Customer Information

Identification:

FLOW JAC SYSTEM S.A.S. in accordance with the provisions of Law 1581 of 2012 and its regulatory decree, as the responsible custodian and/or data processor, will strive for the security and confidentiality of sensitive or personal data collected and processed in customer diagnostics, including the collection, storage, use, circulation, and deletion of information received from third parties through various information collection channels.

Aviso legal: Legal Notice: The consultation, download, visualization, and any form of access to the personal data and information available on the following website https://flowjacsystem.com/es/politica-de-tratamiento-de-datos-personales imply, on the part of the requester, the obligation to comply with the obligations regarding the protection of personal data contained in Statutory Law 1581 of 2012. The use of information must exclusively and expressly respond to circumstances motivated by the law.

I accept that I have read, understood, and approved the terms and conditions.

What would you like to do?

Select the option to file a Complaint, a Claim, or both if you prefer.

ClaimComplaint

Claim

Allows the company in question to implement a series of internal mechanisms that may result in an improvement in the overall service.

Complaint

Electronic or oral written communication alleging deficiencies related to the identity, quality, durability, reliability, usability, safety, or performance of a medical device that is no longer under the responsibility of the company, or related to a service that affects the device's performance.